We are committed to protecting and respecting the privacy of your personal data. This privacy notice explains how your data is collected, used, transferred and disclosed by us. It applies to data collected when you use our website and when you interact with us through social media, email, or phone.
Who we are
Housewarmers Online of 34 Windsor Terrace, Sunderland, Tyne & Wear, SR2 9QF is part of Housewarmers t/a A & G Plumbing (Tyne & Wear) Ltd, Registered Company Number 04292597, a Company registered in England and Wales, Gas Safe No: 116608, Vat Registered Number: 772579091 (hereafter referred to as “Housewarmers Online”, “we”, “us” and “our” in this privacy notice) is the controller and responsible for your personal data collected through this website www.housewarmersuk.uk and related websites (the “websites”).
Our commitment to you
At Housewarmers Online, we recognise the importance of keeping your data safe. It is our policy to keep data we hold to an absolute minimum. This means we only hold your contact details, which may include the following;
We have always taken the protection of your personal data seriously and will process your personal data fairly, lawfully and transparently. This privacy notice describes the personal data we are collecting about you and how it is used.
We will only collect and use your personal data for the following purposes, to:
How we keep your data safe and secure
We have in place appropriate organisational safeguards and security measures that will protect your data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
The communication between your browser and our website uses a secure encrypted connection wherever your personal data is involved (https).
We require any third party who is contracted to process your personal data on our behalf to have security measures in place to protect your data and to treat such data in accordance with the law.
In the unfortunate event of a personal data breach, we will notify you and any applicable regulator when we are legally required to do so.
The personal data we collect
Personal data means any information about an individual from which that person can be identified. It does not include anonymised data, where the identity and identifying information has been removed.
The following groups of personal data are collected:
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website page or feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
How we collect your data
We may collect personal data about you in the following ways:
Direct interactions – you may give us your identity, Contact, Transaction, Profile, and Marketing and Communications data (as described above) by filling in forms, entering information online or by corresponding with us by post, phone, email, telephone or otherwise. This includes personal data you provide, for example, when you:
Automated technologies or interactions – as you interact with our website, we may automatically collect the following types of data (all as described above):
We collect this data by using cookies, server logs and other similar technologies. Please see below for further details about cookies.
Third parties – we may receive personal data about you from various third parties, including:
How we use your data
The legal basis for processing your personal data
We will only collect and process your personal data where we have a legitimate and legal basis to do so. As a data controller, the legal basis for our collection and use of your personal data varies depending on the manner and purpose for which we collected it.
We will only collect personal data from you when:
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. We may process personal data without your consent, in compliance with the above rules, where this is required or permitted by law.
If you have any questions about how Housewarmers Online use any of your personal data, please contact us firstname.lastname@example.org.
How long we keep your data for
We will keep your personal data for no longer than is absolutely necessary for the purpose(s) it was provided for and to meet our legal obligations. Further details of the periods for which we retain data are available per case on request from us.
Marketing preferences, adverts and cookies
Just like almost all websites, our website uses small cookies to distinguish you from other users of our website and to keep track of your visits to us. They help us to provide you with the best experience when you browse through our website and they are also used to make improvements to our website. These cookies help us and our advertising networks to make advertising relevant to you and your interests.
We use online advertising to keep everyone aware of our latest products and prices and to help you find our products. We do this using a variety of digital marketing networks and ad exchanges, and a range of advertising technologies such as pixels, ad tags, cookies, and mobile identifiers.
We use analytics and targeted advertising tools to display relevant website content on our website (as described above) to you to measure the effectiveness of the advertising provided. For example, we use tools such as Google Analytics to analyse Google’s interest-based advertising data and/or third-party audience data to improve our marketing campaigns, marketing strategies and website content.
In order to opt out of targeted advertising you need to disable your ‘cookies’ in your browser settings (see our Cookie details).
How we share your data
We may disclose and share your personal data with the parties set out below:
You have several rights under the data privacy legislation. This includes, under certain circumstances, the right to:
Changes to this privacy notice
From time to time we may change or update this privacy notice. If there are any significant changes we will post updates on our website.
Please send any questions, comments or requests you may have about your data to our nominated representative who can be contacted at 34 Windsor Terrace, Sunderland, Tyne & Wear, SR2 9QF or email@example.com
Cookies are very small text files that contain small amounts of information which allow our site to recognise your device and are downloaded to your device when you visit a website if you agree to the site doing so. Cookies are then sent back to the website on each subsequent visit, or to another website that recognises that cookie.
Cookies are useful because they allow a website to recognise a user’s device and are extremely widely used in order to either make websites, work more efficiently, let you navigate between pages, remember your preferences, and generally improve your user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.
If you don’t change your browser settings and continue to use our site, we will assume that you consent to us continuing to download cookies onto your device. Whether or not you allow us to download cookies is up to you, but if you choose to disable cookies by changing your Browser Settings, our Website and its features may not necessarily work in the same way or produce the same personalised experience. If you delete all of your cookies, you will have to update your preferences with us again. If you use a different device, computer profile or browser you will have to tell us your preferences again.
Last updated 20 May 2019